Complaint. Video evidence 1, 2, 3, 4, 5, 6. Answer. Docket and public comments.
Status: Consent order. $40,000 penalty.
Summary: failing to honor first fare quote for award travel on US Airways
Edelman and Steele v. Delta Airlines – price advertising violations
Complaint. Answer. Docket and public comments.
Status: Consent order.
Summary: mischaracterizing surcharges as “tax”
Sri Lankan Airlines – price advertising violations
Complaint. Answer. Docket and public comments.
Status: Consent order. $20,000 penalty.
Summary: mischaracterizing surcharges as “tax”
My Emails with Sichuan Garden
Many people have seen my emails with Ran Duan of Sichuan Garden restaurant in Brookline.
Having reflected on my interaction with Ran, including what I said and how I said it, it’s clear that I was very much out of line. I aspire to act with great respect and humility in dealing with others, no matter what the situation. Clearly I failed to do so. I am sorry, and I intend to do better in the future.
I have reached out to Ran and will apologize to him personally as well.
Virgin Atlantic – price advertising violations
Complaint. Answer. Docket and public comments.
Status: Consent order. $30,000 penalty.
Summary: mischaracterizing surcharges as “tax”
Consumers Pay More when They Pay with Bitcoin
Who benefits from Bitcoin? Not savvy customers who would otherwise pay by credit card with cashback or loyalty points. I sketch the arithmetic in today’s post.
Consumers Pay More when They Pay with Bitcoin. PYMNTS.COM, May 20, 2014.
Middle East Airlines – price advertising violations
Complaint. Answer. Docket and public comments.
Status: Consent order. $10,000 penalty.
Summary: mischaracterizing surcharges as “tax”
Tarom – price advertising violations
Complaint. Answer and supplemental submission. Docket and public comments.
Status: Dismissal.
Summary: mischaracterizing surcharges as “tax”
Air Europa – price advertising violations
Complaint. Answer. Edelman Reply. Air Europa Motion to Strike. Docket and public comments.
Status: Consent order. $100,000 penalty.
Summary: mischaracterizing surcharges as “tax”
American Airlines – price advertising violations (December 2013)
Complaint. Answer. Docket and public comments.
Status: Consent order. $65,000 penalty. (Consolidated with complaints from two other passengers)
Summary: price advertising violations including mischaracterizing surcharges as “tax”