transportation – Ben Edelman https://www.benedelman.org Tue, 24 Sep 2024 21:27:33 +0000 en-US hourly 1 https://wordpress.org/?v=6.7 https://www.benedelman.org/wp-content/uploads/cropped-magnifying-32x32.png transportation – Ben Edelman https://www.benedelman.org 32 32 American Airlines – “first checked bag free” credit card complaint https://www.benedelman.org/aa-first-checked-bag-free-cc/ Tue, 24 Sep 2024 13:00:13 +0000 https://www.benedelman.org/?p=2129 Complaint.

Status: Briefing underway.

Summary: In prominent marketing offers, including onboard napkins and large airport displays, AA promises “first checked bag free” if customers get certain AA-partner credit cards.  But AA denies that benefit on itineraries that are completely or partially international — a restriction nowhere mentioned in initial marketing offers.

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American Airlines – defective delay notification, limited rebooking contrary to tariff https://www.benedelman.org/american-airlines-defective-delay-notification/ Wed, 24 Apr 2024 13:00:12 +0000 https://www.benedelman.org/?p=2126 ComplaintAnswer.

Status: Pending

Summary: AA delayed an intercontinental flight by 27 hours, but in email notification didn’t say what flight was delayed or by how long.  AA’s staff offered contradictory statements of passenger rights and rebooking options, including multiple supposed rules untethered to the Tariff.

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Southwest Airlines – “class waiver” https://www.benedelman.org/southwest-airlines-class-waiver/ Mon, 09 Jan 2023 17:00:41 +0000 http://www.benedelman.org/?p=1892 Complaint. Answer.

Status: Pending.

Summary: Federal regulation favors private resolution of disputes between passengers and airlines. But Southwest’s “class waiver” disallows passengers from gathering together with a single set of lawyers and experts for efficient, cost-effective group resolution of their complaints.

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Alaska Airlines – missing baggage fee disclosures https://www.benedelman.org/alaska-airlines-baggage-disclosures/ Thu, 05 Jan 2023 17:00:45 +0000 http://www.benedelman.org/?p=1889 Continue reading "Alaska Airlines – missing baggage fee disclosures"

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Complaint. Answer. Reply. Surreply.

Status: Pending.

Summary: Governing regulation requires an airline to provide the exact price for a passenger’s first and second checked bag within the text of an eticket confirmation email, but Alaska did not do so. Furthermore, the regulation requires bag allowance and price information in a booking summary page, but again Alaska did not. Meanwhile Alaska’s Manage Trip page provided an incorrect statement of baggage benefits and fees.

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American Airlines – price advertising violations (2022) https://www.benedelman.org/edelman-v-american-price-advertising-2022/ Mon, 21 Nov 2022 17:00:38 +0000 http://www.benedelman.org/?p=1867 Continue reading "American Airlines – price advertising violations (2022)"

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Complaint. Answer. Reply. Surreply.

Status: Pending.

Summary: The American Airlines Business Extra site misrepresented carrier surcharges as “tax” in violation of governing regulation and prior DOT consent decrees. Furthermore, the site listed “approx” charges rather than the exact amount to be paid. And contrary to governing regulation, the site entirely omitted carrier surcharges from initial fare quotes.

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American Airlines – price advertising violations (2021) https://www.benedelman.org/edelman-v-american-price-advertising-2021/ Wed, 15 Dec 2021 17:00:53 +0000 http://www.benedelman.org/?p=1844 Complaint. Answer.

Status: Pending.

Summary: The American Airlines Vacations site misrepresented carrier surcharges as “tax” in violation of governing regulation and prior DOT consent decrees.

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Delta – refusal to refund TSA fees https://www.benedelman.org/edelman-v-delta-tsa-fees/ Tue, 01 Jun 2021 22:17:25 +0000 http://www.benedelman.org/?p=1832 Complaint. AnswerReply.

Status: Pending

Summary: Governing regulation requires an airline to refund a passenger’s TSA fee if the passenger does not travel, but Delta refused to do so.

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JetBlue – refusal to refund TSA fees https://www.benedelman.org/edelman-v-jetblue-tsa-fees/ Tue, 25 Aug 2020 00:10:07 +0000 http://www.benedelman.org/?p=1826 Complaint. Answer. Reply. Surreply.

Status: Pending

Summary: Governing regulation requires an airline to refund a passenger’s TSA fee if the passenger does not travel, but JetBlue refuses to do so.

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Class Action Settlement — Refunds for Certain American Airlines Checked Bag Fees https://www.benedelman.org/refunds-for-certain-american-airlines-checked-bag-fees/ Sat, 21 Jul 2018 00:48:45 +0000 http://www.benedelman.org/?p=1624 Continue reading "Class Action Settlement — Refunds for Certain American Airlines Checked Bag Fees"

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Bazerman v. American Airlines, Inc. is a consumer class action pending in the District of Massachusetts. The plaintiff alleges that American Airlines has charged passengers to check bags that should have been free under American’s contract with customers. On June 22, 2018, U.S. District Court Judge William Young preliminarily approved a settlement. If granted final approval, eligible American Airlines passengers who submit a valid, timely claim will receive either a 75% refund or a full refund plus interest for incorrectly charged bag fees. Awards will range from $18.75 to $200 plus interest per bag. Class members must submit a claim by November 26, 2018 to receive a refund. The final approval hearing is set for February 21, 2019. (Note that these dates were extended by court order.)

The Court has authorized notice to be sent to class members. Class members should receive an email on Saturday, July 21, 2018, with the subject line: “Notice of Class Action Settlement – Refunds for American Airlines Checked Bag Fees.” If you’ve flown on American in the past six years and get this email, you should read it since you may be eligible for a refund. The email includes a class notice and claim form. The case documents (including Claim Form and Class Notice) are available at the settlement website, aabaggagefeesettlement.com.

If you have any questions, you may contact Class Counsel: Linda M. Dardarian, Byron Goldstein, and Raymond Wendell at AAcheckedbags@gbdhlegal.com or 1-866-762-8575, or Benjamin Edelman. ]]> On Uber Selling Southeast Asia Business to Grab https://www.benedelman.org/on-uber-selling-southeast-asia-business-to-grab/ Sun, 25 Mar 2018 19:34:50 +0000 http://www.benedelman.org/?p=1503 Continue reading "On Uber Selling Southeast Asia Business to Grab"

]]> Uber and Grab provide much the same service — ride-hailing that lets casual drivers, using their personal cars, transport passengers in on-demand service. In the markets where both operate, in Southeast Asia, they’ve been locked in a price war. Grab has local expertise and, in many countries, useful product customizations to suit local needs. Uber is an international powerhouse. It hasn’t been obvious which would win, and both firms have spent freely to attract drivers and passengers. Today the companies announced that Uber would sell its Southeast Asia assets to Grab.

It’s clear why both companies like the deal. They’d end costly competition with each other — saving billions on incentives to both drivers and passengers. Diving the world market — with Grab dominating Southeast Asia, Didi in China (per a 2016 transaction), and Uber most everywhere else — they can improve their income statements and begin to profit.

But for every dollar of benefit to Grab and Uber, there is corresponding cost to drivers and passengers. Free of competition from each other, neither company will see a need to pay bonuses to drivers who complete a target number of rides at target quality. Nor will they see a reason to offer discounts to passengers who direct their business to the one company rather than the other. And with drivers and passengers increasingly dependent on a single intermediary to connect them, Grab will be able to charge a higher markup — a price increase that harms both sides.

Some will protest that aggrieved passengers can take taxis, buses, bikes, or private cars, or just walk. Indeed. But there’s always a substitute. If Coca Cola and Pepsi merged, customers could still drink water. Antitrust law is, prudently, not so narrow-minded. The relevant question under law is the SSNIP test, assessing customer response to a small but significant and non-transitory increase in price. Facing such an increase, would passengers truly go elsewhere? In my travels in Southeast Asia, I’ve often found Grab and Uber to be 30% cheaper than taxis. There’s plenty of room for them to increase price without me, and other passengers similarly situated, finding it profitable to switch to taxis. That means Grab and Uber are, under the relevant test, in a separate market from taxis. Then they can’t seek shelter from having (maybe) a small market share relative to taxis and other forms of transportation.

Separately, it’s not apparent what alternative is available to Grab and Uber drivers. Facing higher fees from Uber, what exactly are they supposed to do? They certainly can’t become taxi drivers (requiring special licenses, special vehicles, and more). There’s no obvious easy alternative for them. For drivers, ride-hailing is plainly distinct from other forms of transportation and other work.

The short of it is, ride-hailing is different from alternatives. Grab, Uber, passengers, and regulators know this instinctively, and extended economic and legal analysis will confirm it. With Grab and Uber in a distinct market, they jointly have near-complete market share in the markets where both operate. Under antitrust law, they should not and cannot be permitted to merge. No one would seriously contemplate a merger of Lyft and Uber in the US, and sophisticated competition regulators in Southeast Asia should be equally strict.

Additional concerns arise from the special role of SoftBank, the Japanese investment firm that held shares in both Grab and Uber. Owning portions of both companies, SoftBank cared little which one prevailed in the markets where both operated. But more than that, SoftBank specifically sought to broker peace between Grab and Uber: When investing in Uber in December 2017, SoftBank sought a discount exactly because it could influence Uber’s competitors across Asia. Such overlapping ownership — intended to reduce competition — raises particularly clear concerns under competition law. A Grab spokesman tried to allay these concerns by claiming the transaction was “a very independent decision by both companies [Grab and Uber]” — yet in the next sentence noted that Masa [SoftBank CEO Masayoshi Son] was highly supportive of the” transaction (emphasis added).

The Grab-Uber transaction follows Uber’s summer 2016 agreement to cede China to Didi, which led that firm to an unchallenged position in that market. News reports indicate higher prices and inferior service after the Didi-Uber transaction — the same results likely to arise in the Southeast Asia markets where Uber and Grab propose to combine.

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